Overview:

ISSI operates as a virtual corporation. We use an Account Management model to deliver our solutions. From our client's perspective, their ISSI Regional Member (their Account Manager) is ISSI's headquarters. Each member of ISSI is independently owned, regionally managed, centrally dispatched, and bound to ISSI. Through ISSI, every member can provide national solutions for hardware maintenance, operating system support, LAN/WAN design, and other forms of IT service, support and integration.

The key features and benefits of ISSI include:

The convenience of picking up the phone and dialing a single toll-free number to get fast response to a problem -- regardless of the location.
The peace of mind that comes from having a Service Provider who knows your equipment and operating systems inside and out, and who arrives at your site on time with the tools to fix the problem fast.
The cost effectiveness of a system integrator and installer who will deploy your systems efficiently, professionally and within budget.
Better control -- managing maintenance or integration projects in a consistent, business-like manner, whether it's a single site, a group of sites, or a multi-vendor network.
Superior service over national TPM's because each organization within ISSI is managed by its owners and cares about your needs and the needs of your customers. ISSI member companies are flexible enough to design a program to meet these needs and large enough to fulfill them.

Full Range of Services:

A complete Service Menu from which to customize:
Site Evaluation
Equipment Staging and Integration
Installation
Hardware Maintenance Agreements
Operating System Support
Disaster Recovery Programs
Project Planning & Management
Network Analysis, Monitoring, Troubleshooting & Administration
...plus additional customized options

Account Management:

When ISSI Affiliates are involved in providing service to a client, the Account Manager member retains full responsibility at all times for:
Solution Development, Sales, & Sales Support
Quality Assurance
Contract Underwriting
Contract Administration
Billing & Collections
Technical Support & Training
Logistical Support & Spares Strategy
Call Dispatch, Screening & Remote Diagnostics

Contracts & Administration:

Your contractual relationship is with your ISSI Account Manager. Contracts, billing and administration come from a single source -- from people you know and trust. If you have any questions or problems, you'll always know where to turn -- your ISSI Account Manager.

Quality:

All on-site service is performed by ISSI Regional Affiliates under the direction and control of your Account Manager. ISSI's policies, response time, and every other aspect of our service are the same, whichever affiliate is working to solve your problem.

Here's where the Quality difference comes in: When something goes wrong (and in the IT business, it's "when", not "if"), ISSI's "branch managers" are entrepreneurs and owners with a personal stake in their business, their reputation, and their employees. Compare that to our national competitors!